Shipping Policy

1. Shipping Regions

• United States
• Canada
• Australia
• All European countries

• Some Asian countries: Saudi Arabia, United Arab Emirates, Israel, Singapore, Malaysia, Hong Kong SAR, Uzbekistan

2. Customs

We offer prepaid duties for shipments to United States, Europe, Canada, Australia and most Asia countries.

If you have any questions or need clarification regarding customs duties, please contact us at support@dermrays.com before placing your order.

3. Estimated Delivery Time

• Processing Time: Please allow 1-3 business days for order processing. The item’s processing time is the duration from receiving your order to physically dispatching it. Rigorous Quality Control checks and tests are conducted to ensure product quality before shipment. Some orders may require additional processing time.
• Shipping Time:

Please note that Signature service is only available for deliveries to the following regions: United States, United Kingdom, Canada, Australia, Switzerland, and Asia.

• Total Time: Total time equals processing time plus shipping time. This does not include customs delays, weekends, holiday periods, or unforeseen circumstances.
• Address Verification: Inaccurate or incomplete addresses may cause an additional 1-2 business days processing delay. Review shipping and billing information thoroughly to avoid possible delays.

4. Notification Emails

• Order Confirmation: Upon placing an order, receive an order confirmation email. Verify shipping information for accuracy. Allow 1-3 business days for the order to remain in the "Processing" stage, indicating preparation for shipment.
• Shipping Confirmation: After packaging and shipping, receive a second shipping confirmation email with the tracking link.
• Emails Not Received: If not in the inbox, check junk/spam or promotions folder. Contact support@dermrays.com if needed.

5. Track Your Order

To track your order, clike here Track My Order, find the tracking link in the shipping confirmation email, or view your account.

6. Unexpected Delays

DermRays is not liable for delays due to natural or uncontrollable events (e.g. COVID-19). Additionally, we're not responsible for delays related to the courier itself (e.g. customs clearance).

7. Package Delivery

Your package may or may not require a signature. While most packages are delivered to the provided address, the delivery courier decides if it's safe to leave the package. If deemed unsafe, the courier may hold the package or reschedule delivery. Input a shipping address where someone will be available to accept the package.

8. Wrong Address Disclaimer

It is the buyer's responsibility to enter the shipping address correctly. Contact support@dermrays.com immediately for address changes. We'll try our best, but changes are not guaranteed after processing begins.

9. Delivered but Not Received

If tracking confirms delivery but you haven't received the order, contact couriers to investigate. We're not accountable for packages where tracking states delivery but not received.